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The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement / Louisa Weinstein.

The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement / Louisa Weinstein.
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Item Information
Shelf Location Collection Volume Ref. Branch Status Due Date
347.09 WEIN
 Adult Non Fiction   Padstow . . Available .  
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Field name Details
ISBN 9781292220925 (paperback)
Name Weinstein, Louisa author.
Title The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement / Louisa Weinstein.
Edition First edition.
Published Harlow, United Kingdom : Pearson Education Limited, 2018.
©2018
Description xiv, 212 pages : illustrations ; 24 cm.
Notes Includes index.
Summary "7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner. The book sets out the 7 principles to create and maintain successful, workable relationships through effective conflict resolution. It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation, even when conflict has escalated or is entrenched. The book will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations."--Provided by publisher.
Subjects Conflict management
Interpersonal conflict
Dispute resolution (Law)
Mediation
Added Corporate Names Financial Times Business Publishing
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