| ISBN |
9780730657200 (paperback) |
| 9780730657217 (DVD & CD pack) |
| Name |
Power, Maggie, 1954- author |
| Title |
Can I help you? : effective communication for CALD workers in customer service - trainer guide / Maggie Power ; with Carmel Davies and Anne Wiyono. |
| Published |
Melbourne : AMES, [2011] |
| ©2011 |
| Description |
iv, 207 pages : illustrations ; 30 cm. ++ +1 videodisc (DVD ; 24 mins) (4 3/4 in.), 1 CD-ROM (digital, 4 3/4 in.) |
| Sound Characteristics |
digital optical digital optical surround Dolby Digital 5.1 |
| Video Characteristics |
DVD PAL |
| Digital File Characteristics |
video file DVD video Region 4 |
| Notes |
Includes index. |
| Summary |
Can I help you? is a practical and easy to use multimedia resource to assist teachers and trainers working with CALD learners developing communication skills necessary for good customer service. It teaches how to interact successfully with external and internal customers, colleagues and supervisors in Hospitality, Business and Retail industries. |
| Subjects |
English language -- Spoken English |
| English language -- Problems, exercises, etc |
| Customer services -- Study and teaching |
| English language -- Study and teaching -- Foreign speakers |
| Genre |
Easy to read (blue : advanced) |
| Other Names |
Davies, Carmel author. |
| Wiyono, Anne author. |
| Added Corporate Names |
New South Wales. Adult Migrant English Service |
| Links to Related Works |
Subject References:
Authors:
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