ISBN |
9781665738828 (paperback) |
Name |
Amidei, Kathleen Bradley author. |
Title |
At your service : English as a second language for success in customer service / Kathleen Bradley Amidei. |
Published |
Bloomington, IN : Archway Publishing, [2023] |
©2023 |
Description |
iii, 86 pages : colour illustrations ; 28 cm |
Summary |
Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. At Your Service-English As A Second Language For Customer Service elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations. Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders. |
Subjects |
English language -- Textbooks for foreign speakers |
English language -- Study and teaching -- Foreign speakers |
English language -- Spoken English |
English language -- Self-instruction |
English language -- Business English |
Customer services |
Customer relations |
Genre |
Problems and exercises |
Easy to read (green : intermediate) |
Links to Related Works |
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