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Communicating in the 21st century / Baden Eunson.

Communicating in the 21st century / Baden Eunson.
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Shelf Location Collection Volume Ref. Branch Status Due Date
302.2 EUN
 Adult Non Fiction   Bankstown . . Available .  
Reserve any copy Click Here Catalogue Record 563062
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ISBN 0470803495 (pbk.) :
Name Eunson, Baden
Title Communicating in the 21st century / Baden Eunson.
Edition Enhanced 1st ed.
Published Milton, Qld. : John Wiley & Sons, 2005 [i.e. 2004].
Description 680 p. : col. ill. ; 25 cm.
Notes Includes index.
Includes bibliographical references.
Contents 1. Communication today -- 2. Document design and graphic communication -- 3. Doing and using research -- 4. Letters and memos -- 5. Reports and proposals -- 6. Online writing -- 7. Academic writing : the essay -- 8. Non-verbal communication -- 9. Interpersonal skills : emotional intelligence, self-talk and assertiveness -- 10. Interpersonal skills : listening, questioning, reframing and feedback -- 11. Oral communication -- 12. Leadership and communication -- 13. Argument : logic, persuasion and influence -- 14. Negotiation skills -- 15. Conflict management -- 16. Intercultural communication -- 17. Organisational communication -- 18. Communicating with customers -- 19. Public communication -- 20. Team communication -- 21. Communicating in meetings -- 22. Employment communication -- Glossary.
Summary Communicating in the 21st century.
Target audience note For tertiary students.
Subjects Communication
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