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Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
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Catalogue Record 613386
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Catalogue Record 613386
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Catalogue Information
Catalogue Record 613386
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Item Information
Shelf Location
Collection
Volume Ref.
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Status
Due Date
158.7 BAC
Adult Non Fiction
Bankstown
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Catalogue Record 613386
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Catalogue Record 613386 ItemInfo
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Catalogue Record 613386 ItemInfo
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Catalogue Information
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Details
ISBN
9780077114282
0077095332 (pbk.) :
Name
Back, Ken
Title
Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Edition
3rd ed.
Published
London : McGraw-Hill, c1999.
Description
xiii, 207p. : ill. ; 23 cm.
Notes
Previous ed.: 1991.
Includes index.
Contents
1. Assertion, nonassertion and aggression -- 2. Recognizing assertive, nonassertive and aggressive behaviour -- 3. Beliefs and rights -- 4. Starting to be more assertive -- 5. Negotiating assertively -- 6. Saying 'No' assertively -- 7. Types of assertion -- 8. Handling negative feelings -- 9. Giving and receiving criticism about performance -- 10. How others influence you -- 11. Handling aggression from others -- 12. Handling nonassertion from others -- 13. Being assertive upwards -- 14. Contributing assertively to meetings -- 15. Assertion during times of change -- 16. Assertiveness and stress -- 17. Continuing to increase your assertiveness.
Summary
"Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable and nothing will be achieved through non-assertion, successful people need assertiveness." "Whether you are a line manager, project leader, specialist or key member of a team, Assertiveness at Work, Third Edition is a practical guide for developing your own natural assertiveness to benefit both yourself and your organisation."--BOOK JACKET.
Subjects
Assertiveness (Psychology)
Management
Interpersonal communication
Other Names
Back, Kate
Links to Related Works
Subject References:
Assertiveness (Psychology)
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Interpersonal communication
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Management
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See Also:
Body language
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Interpersonal relations
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Bank management
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Business
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Communication in management
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Conflict management
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Crisis management
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Delegation of authority
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Emergency management
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Executive ability
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Executives
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Industrial management
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Industrial relations
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Knowledge management
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Management by objectives
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Management science
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Managerial economics
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Negotiation in business
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Office management
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Organization
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Organizational behavior
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Organizational change
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Organizational effectiveness
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Personnel management
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Planning
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Resource allocation
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Restaurant management
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Risk management
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School management and organization
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Social work administration
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Time management
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Water quality management
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Broader Subject References:
Psychology
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Narrower Subject References:
Information resources management
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Personal information management.
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Project management
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Sports administration
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Authors:
Back, Kate
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Back, Ken
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