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Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.

Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
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158.7 BAC
 Adult Non Fiction   Bankstown . . Available .  
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Field name Details
ISBN 9780077114282
0077095332 (pbk.) :
Name Back, Ken
Title Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Edition 3rd ed.
Published London : McGraw-Hill, c1999.
Description xiii, 207p. : ill. ; 23 cm.
Notes Previous ed.: 1991.
Includes index.
Contents 1. Assertion, nonassertion and aggression -- 2. Recognizing assertive, nonassertive and aggressive behaviour -- 3. Beliefs and rights -- 4. Starting to be more assertive -- 5. Negotiating assertively -- 6. Saying 'No' assertively -- 7. Types of assertion -- 8. Handling negative feelings -- 9. Giving and receiving criticism about performance -- 10. How others influence you -- 11. Handling aggression from others -- 12. Handling nonassertion from others -- 13. Being assertive upwards -- 14. Contributing assertively to meetings -- 15. Assertion during times of change -- 16. Assertiveness and stress -- 17. Continuing to increase your assertiveness.
Summary "Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable and nothing will be achieved through non-assertion, successful people need assertiveness." "Whether you are a line manager, project leader, specialist or key member of a team, Assertiveness at Work, Third Edition is a practical guide for developing your own natural assertiveness to benefit both yourself and your organisation."--BOOK JACKET.
Subjects Assertiveness (Psychology)
Management
Interpersonal communication
Other Names Back, Kate
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