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Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke, Joan Goldsmith.
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Catalogue Record 621100
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Catalogue Record 621100
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Catalogue Information
Catalogue Record 621100
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Item Information
Shelf Location
Collection
Volume Ref.
Branch
Status
Due Date
650.13 CLO
Adult Non Fiction
Bankstown
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Catalogue Record 621100
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Catalogue Record 621100 ItemInfo
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Catalogue Record 621100 ItemInfo
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Catalogue Information
Field name
Details
ISBN
0787950599 (hd : alk. paper)
Name
Cloke, Ken, 1941-
Title
Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke, Joan Goldsmith.
Published
San Francisco : Jossey-Bass, c2000.
Description
xiv, 251 p. : ill. ; 24 cm.
Notes
Includes index.
Contents
Introduction: 8 Paths from Impasse to Transformation -- Path 1. Understand the Culture and Context of the Conflict -- Path 2. Listen with Your Heart -- Path 3. Embrace and Acknowledge Emotions -- Path 4. Search Beneath the Surface for Hidden Meaning -- Path 5. Separate What Matters from What's in the Way -- Path 6. Learn from Difficult Behaviors -- Path 7. Solve Problems Creatively and Negotiate Collaboratively -- Path 8. Explore Resistance and Mediate Before You Litigate.
Summary
"This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict."--BOOK JACKET.
Subjects
Conflict management
Interpersonal relations
Personnel management -- Psychological aspects
Psychology, Industrial
Other Names
Goldsmith, Joan
Links to Related Works
Subject References:
Conflict management
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Interpersonal relations
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Personnel management -- Psychological aspects
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Psychology, Industrial
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See Also:
Crisis management
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Management
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Mediation
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Negotiation
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Problem solving
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Communication in organizations
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Competition (Psychology)
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Criticism, Personal
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Dependency (Psychology)
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Friendship
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Grandparent and child
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Helping behavior
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Interpersonal attraction
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Interpersonal communication
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Interpersonal conflict
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Intimacy (Psychology)
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Life skills
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Parent and child
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Separation (Psychology)
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Social perception
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Social psychology
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Social skills
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Employee morale
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Employee motivation
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Job stress
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Managing your boss
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Organizational behavior
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Personnel management
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Psychology, Applied
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Narrower Subject References:
Flirting.
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Authors:
Cloke, Ken, 1941-
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Goldsmith, Joan
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Catalogue Record 621100
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Catalogue Record 621100
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Catalogue Information 621100
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