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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell.

The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell.
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Shelf Location Collection Volume Ref. Branch Status Due Date
658.812 HOR
 Adult Non Fiction   Bankstown . . Available .  
Reserve any copy Click Here Catalogue Record 679562
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Field name Details
ISBN 9780814473078 (hardcover)
0814473075 (hardcover)
Name Horrell, Edward
Title The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell.
Published New York : AMACOM, c2006.
Description xxvi, 198 p. ; 24 cm.
Notes Includes index.
Contents 1. Owning your customers -- 2. A top-down commitment to service -- 3. Employees on a mission -- 4. Never on Sunday -- 5. Talking about service ... every day -- 6. When customers call in sick -- 7. Extraordinary employee empowerment -- 8. Absolutely, positively : the pursuit of perfection -- 9. A place where kindness grows -- 10. Kindness : starting the revolution -- 11. How to eliminate indifference in your workplace -- 12. The quick fix won't work : how to ensure permanent change -- 13. Are you ready? -- 14. Ten steps to an extreme corporate makeover -- 15. Putting it out there - on the Net -- 16. Conclusions.
Summary "For organizations large and small, of any size or industry, The Kindness Revolution is a wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization."--BOOK JACKET.
Subjects Customer relations
Industrial relations
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