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Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson.
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Catalogue Record 781107
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Catalogue Record 781107
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Catalogue Information
Catalogue Record 781107
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Item Information
Shelf Location
Collection
Volume Ref.
Branch
Status
Due Date
658.812 EVE
Adult Non Fiction
Bankstown
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Catalogue Record 781107
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Catalogue Record 781107 ItemInfo
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Catalogue Record 781107 ItemInfo
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Catalogue Information
Field name
Details
ISBN
9780814417157
0814417159
Name
Evenson, Renée, 1951-
Title
Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson.
Edition
1st ed.
Published
New York, NY : American Management Association, c2011
Description
ix, 214 p.
Notes
Includes index.
Contents
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Summary
Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction.
Subjects
Customer services -- Management
Executives -- Training of
Time management
Leadership
Communication in management
Links to Related Works
Subject References:
Communication in management
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Customer services -- Management
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Executives -- Training of
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Leadership
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Time management
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See Also:
Communication in personnel management
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Management
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Ability
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Command of troops
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Discussion
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Management
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Personal information management.
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Authors:
Evenson, Renée, 1951-
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