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Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson.

Item Information
Shelf Location	Collection	Volume Ref.	Branch	Status	Due Date
658.812 EVE	Adult Non Fiction		Bankstown .	. Available .

Catalogue Information
Field name	Details
ISBN	9780814417157
ISBN	0814417159
Name	Evenson, Renée, 1951-
Title	Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson.
Edition	1st ed.
Published	New York, NY : American Management Association, c2011
Description	ix, 214 p.
Notes	Includes index.
Contents	Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Summary	Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction.
Subjects	Customer services -- Management
	Executives -- Training of
	Time management
	Leadership
	Communication in management
Links to Related Works	Subject References: Communication in management . Customer services -- Management . Executives -- Training of . Leadership . Time management . See Also: Communication in personnel management . Management . Ability . Command of troops . Discussion . Management . Personal information management. . Authors: Evenson, Renée, 1951- .