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Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.
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Catalogue Record 782276
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Catalogue Record 782276
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Catalogue Information
Catalogue Record 782276
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Item Information
Shelf Location
Collection
Volume Ref.
Branch
Status
Due Date
658.3145 BRI
Adult Non Fiction
Bankstown
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Catalogue Record 782276
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Catalogue Record 782276 ItemInfo
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Catalogue Record 782276 ItemInfo
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Catalogue Information
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Details
ISBN
007146333X
9780071463331
Name
Brinkman, Rick
Title
Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.
Published
New York : McGraw-Hill, c2006
Description
108 p. : ill. ; 21 cm.
Contents
Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps.
Subjects
Interpersonal relations
Interpersonal conflict
Conflict management
Other Names
Kirschner, Rick
Series
McGraw-Hill professional education
Mighty manager
Links to Related Works
Subject References:
Conflict management
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Interpersonal conflict
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Interpersonal relations
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See Also:
Crisis management
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Management
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Mediation
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Negotiation
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Problem solving
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Interpersonal relations
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Communication in organizations
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Competition (Psychology)
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Criticism, Personal
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Dependency (Psychology)
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Friendship
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Grandparent and child
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Helping behavior
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Interpersonal attraction
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Interpersonal communication
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Interpersonal conflict
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Intimacy (Psychology)
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Life skills
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Parent and child
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Separation (Psychology)
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Social perception
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Social psychology
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Social skills
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Narrower Subject References:
Flirting.
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Authors:
Brinkman, Rick
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Kirschner, Rick
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Series:
McGraw-Hill professional education
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Mighty manager
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