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Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.

Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.
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Item Information
Shelf Location Collection Volume Ref. Branch Status Due Date
658.3145 BRI
 Adult Non Fiction   Bankstown . . Available .  
Reserve any copy Click Here Catalogue Record 782276
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Field name Details
ISBN 007146333X
9780071463331
Name Brinkman, Rick
Title Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.
Published New York : McGraw-Hill, c2006
Description 108 p. : ill. ; 21 cm.
Contents Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps.
Subjects Interpersonal relations
Interpersonal conflict
Conflict management
Other Names Kirschner, Rick
Series McGraw-Hill professional education
Mighty manager
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