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The business communication handbook / Judith Dwyer.

The business communication handbook / Judith Dwyer.
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Item Information
Shelf Location Collection Volume Ref. Branch Status Due Date
658.45 DWY
 Adult Non Fiction   Bankstown . . Available .  
R 658.45 DWY
 Reference   Bankstown . . Not for Loan .  
Reserve any copy Click Here Catalogue Record 783013
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Catalogue Information
Field name Details
ISBN 9781442546738 (pbk.)
Name Dwyer, Judith
Title The business communication handbook / Judith Dwyer.
Edition 9th ed.
Published Frenchs Forest, N.S.W. : Pearson Australia, 2011
Description xxv, 652 p. ; ill.
Notes Previous ed.: 2009.
Includes bibliographical references and index.
Contents Part One - Workplace Communication -- 1. Communication in today's workplace -- 2. Interpersonal skills -- 3. Organise workplace information -- 4. Develop personal and work priorities -- 5. Presentations and public speaking -- 6. Monitor a safe workplace -- Part Two - Workplace Relations. 7. Effective workplace relationships -- 8. Negotiation and conflict management -- 9. Promote and ensure team effectiveness -- 10. Provide leadership -- 11. Deliver and monitor service to customers -- 12. Manage quality customer service -- 13. Organise and manage meetings -- Part Three - Workplace Documents. 14. Analyse and present research information -- 15. Business writing -- 16. Writing business letters -- 17. Writing emails, memos and short reports -- 18. Writing long reports -- 19. Writing technical documents -- 20. Visual communication - illustrating information and data with graphics -- Part Four - Career Development. 21. Job-seeking skills.
Subjects Business communication
Communication in management
Communication in organizations
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