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At your service : English as a second language for success in customer service / Kathleen Bradley Amidei.

At your service : English as a second language for success in customer service / Kathleen Bradley Amidei.
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Item Information
Shelf Location Collection Volume Ref. Branch Status Due Date
LE 428.24 AMID
 Learning English Non Fiction   Bankstown . . Available .  
LE 428.24 AMID
 Learning English Non Fiction   Campsie . . Available .  
LE 428.24 AMID
 Learning English Non Fiction   Earlwood . . Available .  
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Catalogue Information
Field name Details
ISBN 9781665738828 (paperback)
Name Amidei, Kathleen Bradley author.
Title At your service : English as a second language for success in customer service / Kathleen Bradley Amidei.
Published Bloomington, IN : Archway Publishing, [2023]
©2023
Description iii, 86 pages : colour illustrations ; 28 cm
Summary Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. At Your Service-English As A Second Language For Customer Service elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations. Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
Subjects English language -- Textbooks for foreign speakers
English language -- Study and teaching -- Foreign speakers
English language -- Spoken English
English language -- Self-instruction
English language -- Business English
Customer services
Customer relations
Genre Problems and exercises
Easy to read (green : intermediate)
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