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Office correspondence made easy : master the basics of business letters, memos and e-mail for all occasions.

Item Information
Shelf Location	Collection	Volume Ref.	Branch	Status	Due Date
651.74 OFF	Adult Non Fiction		Bankstown .	. Available .

Catalogue Information
Field name	Details
ISBN	9781576856048
ISBN	1576856046
Title	Office correspondence made easy : master the basics of business letters, memos and e-mail for all occasions.
Edition	1st ed.
Published	New York : Learning Express c2008
Description	xi, 145 p. ; 26 cm.
Notes	Includes glossary.
Notes	Includes bibliographical references.
Contents	Letters and memos in the age of e-mail and instant messages -- Writing made easy : simple solutions to technical problems -- A question of style : getting and keeping your reader's attention -- Announcements : now hear this -- Complaints : keep it civil, see results -- Congratulations, get well greetings, & condolences : in good times & in bad -- Credit and collection : worth the effort -- Customer correspondence : spreading the word -- The job search : when the product is you -- Personnel matters say it right -- References, recommendations & introductions : making connections -- Replies : answering the mail -- Requests : the power to persuade -- Thank you : showing you care.
Subjects	Commercial correspondence
Subjects	Business communication
Added Corporate Names	LearningExpress (Organization)
Links to Related Works	Subject References: Business communication . Commercial correspondence . See Also: Business presentations . Communication . Business writing . Office practice . Authors: LearningExpress (Organization) .