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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
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Catalogue Record 782469
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Catalogue Record 782469
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Catalogue Information
Catalogue Record 782469
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153.6 CRU
Adult Non Fiction
Bankstown
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Catalogue Record 782469
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Catalogue Record 782469 ItemInfo
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ISBN
9780071775304 (hbk.)
9780071771320 (pbk.)
0071771328 (pbk.)
0071775307 (hbk.)
Title
Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Edition
2nd ed.
Published
New York : McGraw-Hill, c2012.
Description
xviii, 244 p. ; 23 cm.
Notes
First published: 2002.
Includes bibliographical references and index.
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Summary
This second edition of Crucial Conversations is exactly what's needed to help professionals keep up with today's faster-paced, higher-stakes business environment.
Subjects
Interpersonal communication
Interpersonal relations
Links to Related Works
Subject References:
Interpersonal communication
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Interpersonal relations
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See Also:
Body language
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Interpersonal relations
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Communication in organizations
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Competition (Psychology)
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Criticism, Personal
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Dependency (Psychology)
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Friendship
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Grandparent and child
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Helping behavior
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Interpersonal attraction
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Interpersonal communication
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Interpersonal conflict
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Intimacy (Psychology)
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Life skills
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Parent and child
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Separation (Psychology)
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Social perception
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Social psychology
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Social skills
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Narrower Subject References:
Flirting.
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