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Denial : why business leaders fail to look facts in the face -- and what to do about it / Richard S. Tedlow.

Denial : why business leaders fail to look facts in the face -- and what to do about it / Richard S. Tedlow.
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Shelf Location Collection Volume Ref. Branch Status Due Date
658.0019 TED
 Adult Non Fiction   Bankstown . . Available .  
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ISBN 9781591843139 (hbk.)
159184391X (pbk.) :
9781591843917 (pbk.) :
Name Tedlow, Richard S
Title Denial : why business leaders fail to look facts in the face -- and what to do about it / Richard S. Tedlow.
Edition Pbk. ed.
Published New York : Portfolio Penguin, 2011
Description xxii, 263 p. : charts ; 22 cm.
Notes Originally published: 2010.
Includes bibliographical references and index.
Contents Shooting the messenger: Henry Ford and the Model T -- What denial is, and is not -- The technological chasm: denial in the tire industry -- "They just didn't believe these things were happening": Denial at the A&P -- The edifice complex: Denial at Sears -- Success today vs. success tomorrow: Denial and the IBM PC -- Coke's new formula for denial -- The madness of crowds: Delivering denial at Webvan -- Strategy, structure, and facing facts at DuPont -- "Why shouldn't you and I walk out the door ...?": A new perspective at Intel -- Data-driven emotional intelligence: Tyleno's comeback -- A new point of view.
Summary The Harvard Business School professor and author reveals the sources and consequences of denial in business, citing numerous examples from top organizations while identifying leadership skills for recognizing and countering harmful denial behaviors.
Subjects Management -- Psychological aspects
Denial (Psychology)
Business failures
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