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Communicate with confidence : how to say it right the first time and every time / Dianna Booher.

Communicate with confidence : how to say it right the first time and every time / Dianna Booher.
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Shelf Location Collection Volume Ref. Branch Status Due Date
651.73 BOO
 Adult Non Fiction   Bankstown . . Available .  
Reserve any copy Click Here Catalogue Record 801992
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Field name Details
ISBN 9780071770132 (alk. paper)
0071770135 (alk. paper)
Name Booher, Dianna Daniels
Title Communicate with confidence : how to say it right the first time and every time / Dianna Booher.
Edition Rev. and expanded ed.
Published New York : McGraw-Hill, c2012.
Description xvii, 475 p. ; 23 cm.
Notes Previous ed.: 1994.
Includes bibliographical references.
Contents Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters.
Summary "The classic business communication guide--updated for smart phones, social media, and other digital platforms. Communicate clearly, tactfully, and confidently in any situation, including: Being persuasive, Running productive meetings, Asking the right questions, Coaching, Negotiating, Resolving conflicts, Responding to insults, Offering praise, Delegating responsibilities, Crossing cultural divides, Networking at events."--Publisher's website.
Subjects Business communication
Oral communication
Interpersonal communication
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