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Communication for business and the professions : strategies and skills / Judith Dwyer.

Communication for business and the professions : strategies and skills / Judith Dwyer.
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Shelf Location Collection Volume Ref. Branch Status Due Date
658.45 DWY
 Adult Non Fiction   Bankstown . . Available .  
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ISBN 9781486019533 (pbk.)
1486019536 (pbk.)
Name Dwyer, Judith author.
Title Communication for business and the professions : strategies and skills / Judith Dwyer.
Edition 6th edition.
Published Melbourne, Vic Pearson Australia, [2016]
©2016
Description xxii, 686 pages : illustrations ; 25 cm.
Notes Previous edition: 2008.
Includes bibliographical references and index.
Summary Communication for Business and the Professions: Strategies and Skills is a current and comprehensive resource with a easy-to-navigate structure that makes this sometimes challenging subject easy to learn.
Communication for Business and the Professions: Strategies and Skills is a current and comprehensive resource with an easy-to-navigate structure that makes this sometimes challenging subject easy to learn. Plain-English explanations provide students with a solid background to the theory of communication and how to interact effectively. A variety of features and activities stimulate critical thinking and promote active learning. Working models enable students to practise and refine how well they communicate. The sixth edition features exciting new content on some of the most dynamic areas of business communication. An entirely new chapter on social media and technology (Chapter 2) has been added. In addition, a new section on Customer Satisfaction has been added to the Customer Complaints discussion within the chapter on Customer Service (Chapter 11). An emphasis on Australian examples provides a relevant context, making Communication for Business and the Professions the perfect resource for students new to the field of business communication.
Subjects Business communication
Business presentations
Communication in management
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